Terms and Conditions for Land Registry Searches
This agreement governs the use of the Land Registry Searches website and all related services provided through the site. By accessing or using our services, you agree to be bound by these terms and conditions, which may be updated periodically. Please read this document carefully, as it outlines your rights and responsibilities in relation to our services.
1. Changes to Terms
1.1 Right to Modify Terms
We reserve the right to modify these terms and conditions at any time without prior notice. Any changes to the terms will take effect immediately upon posting the revised version on our website. It is your responsibility to review the terms periodically, as continued use of our services constitutes your acceptance of any modifications.
1.2 Notification of Changes
Where possible, we will attempt to notify users of substantial changes to these terms. However, we cannot guarantee that all users will be informed of each change. We recommend that you frequently check our website to stay informed of any updates or amendments to our terms and conditions.
1.3 User Responsibility
If you do not agree with any modification to these terms, you are required to discontinue using our services immediately. By continuing to use our website and services after a change, you signify your acceptance of the updated terms.
2. About Land Registry Searches and Contact Information
2.1 Identification of Land Registry Searches
Land Registry Searches is operated by Searcheswise Limited, a legally registered company in England and Wales under registration number 15589408. We trade under the name Land Registry Searches, and our registered office is located at Unit 8 Cunningham Court, Lions Drive, Blackburn, England, BB1 2QX. This is our primary business address and should be used for any official correspondence.
2.2 Elucidation of Our Role
Land Registry Searches is an independent entity that provides a service for conducting land registry searches. We are not affiliated, endorsed, or associated with the UK Government or any governmental bodies such as the Department for Work and Pensions, HMRC, or HM Land Registry. Our services are designed to facilitate access to land registry information for our clients, acting as a third-party facilitator. For official government services, please visit the UK government’s official website at www.gov.uk.
2.3 Means of Contact
Our customer service team can be reached through the contact methods provided on our website at www.landsregistry.co.uk. Please note that our response time for inquiries is typically within three business days, excluding weekends and UK bank holidays. During busy periods, it may take longer for us to respond, but we are committed to addressing all inquiries as promptly as possible.
3. Your Acceptance
By accessing and using our website and services, you signify your acceptance of these terms and conditions, including any future modifications. This acceptance forms a legally binding contract between you, the user, and Land Registry Searches. If you do not agree to these terms, you should immediately discontinue using our website and services.
4. Services and Limitation of Liability
4.1 Description of Services
Land Registry Searches offers an online service that allows users to conduct land registry searches through HM Land Registry (HMLR) by facilitating the submission of applications and information gathering. We aim to provide efficient and accurate service; however, we rely on HM Land Registry data and cannot guarantee accuracy or completeness.
4.2 Non-Legal Advice
We are not a law firm and are not regulated by the Solicitors Regulation Authority (SRA). Consequently, we do not provide legal advice, nor do we represent clients in any legal matters. The information we provide should be used for informational purposes only. For legal advice, we strongly encourage you to consult a qualified legal professional.
4.3 Limitation of Liability
Land Registry Searches is not responsible for any decisions or actions you take based on the information provided through our services. We deliver search results based on information obtained from HM Land Registry, and we are not liable for any inaccuracies or discrepancies within the provided data. Please review our Disclaimer for further details on our limitations of liability.
5. Land Registry Search Service
5.1 Provision of Information
Following your purchase, we will contact you to collect the necessary information required to complete your land registry search. It is essential that you provide accurate, complete, and up-to-date information to ensure the quality and accuracy of the search results.
5.2 User Verification of Details
Search results will be based exclusively on the information you supply. It is your responsibility to carefully verify and double-check all details before submitting your application to avoid errors or inaccuracies. If incorrect information is provided, it may lead to inaccurate search results or additional costs.
5.3 Delivery of Results
Once the search has been completed, the results will be delivered to you via your preferred contact method, usually by email. The timing of delivery depends on HM Land Registry’s processing times, which may vary and are beyond our control. We will make every reasonable effort to deliver your results as promptly as possible.
5.4 Corrections and Additional Fees
Should you require corrections to be made due to errors in the information you provided, additional fees may be incurred for the re-processing of the search request. We cannot be held responsible for any delays or inaccuracies resulting from erroneous information supplied by you.
5.5 Accuracy and Timeliness of HM Land Registry Data
We do not guarantee the accuracy, completeness, or timeliness of information provided by HM Land Registry. Our role is limited to facilitating access to this information, and any discrepancies should be addressed directly with HM Land Registry.
6. Additional Costs
6.1 Government-Imposed HM Land Registry Fees
The fees imposed by HM Land Registry are established by the government and must be paid at the time of submission. These fees are subject to change without prior notice, and you will be responsible for paying any applicable fees in addition to our service charges.
6.2 Postage and Printing Fees
If you require physical copies of search results or any documents to be sent to you by post, an additional fee of £35 will be charged to cover postage and printing costs. This fee covers all handling, materials, and shipping expenses.
7. Support
7.1 Customer Support Services
Our customer support team is available to assist you with general inquiries regarding the land registry search process and the use of our website. We strive to provide timely and helpful responses to all questions within three business days.
7.2 Limitations of Support
Please note that our customer support team is not qualified to provide legal advice. Our assistance is limited to technical support and guidance on the use of our services. For specific legal matters, we recommend consulting a solicitor or legal advisor.
8. Timings
8.1 Response Times for Inquiries
We aim to respond to all inquiries within three business days, excluding weekends and UK bank holidays. Our response times may vary depending on the complexity of the request and current demand.
8.2 HM Land Registry Processing Times
The time required for HM Land Registry to process your search request varies and is outside our control. For inquiries regarding processing times, please contact HM Land Registry directly, as they can provide accurate and up-to-date information.
9. Refund Policy
9.1 Refund Period
You have the right to cancel your purchase and request a refund within 14 days from the day after your purchase, as per the Consumer Rights Act. If you decide to cancel within this period, we will issue a refund, minus any applicable administration fees.
9.2 Administration Fees
In cases of refund requests, we reserve the right to deduct an administration fee to cover processing costs. The specific amount of this fee will be disclosed upon request and will be subtracted from the refunded amount.
9.3 Non-Refundable Services
Once any land registry search services have been completed and/or been delivered, we are unable to issue a refund. This policy ensures the integrity and reliability of our services and prevents misuse.
9.4 Refund Request Submission
All refund requests must be submitted in writing to admin@landsregistry.co.uk. We aim to process valid refund requests within three business days of receipt.
10. Complaints Policy
10.1 Submitting a Complaint
If you are dissatisfied with our services, you may submit a formal complaint by emailing us at complaints@landsregistry.co.uk. Please include a detailed description of your issue, so we can conduct a thorough investigation.
10.2 Resolution and Response Time
We will investigate and respond to your complaint within 28 days. If further time is required to reach a resolution, we will notify you of the revised timeframe and keep you updated on the progress.
11. Limitations of Use
11.1 Personal Use Only
The website and all documents provided are intended for personal use only. You may not reproduce, distribute, or commercially exploit any of the materials without prior written permission from Land Registry Searches.
11.2 Compliance with Law
You agree to use our website in a lawful manner and not to engage in any fraudulent, misleading, or illegal activities while using our services.
12. Telephone Conversations
12.1 Call Recording Policy
For training, quality assurance, and monitoring purposes, telephone conversations with our support team may be recorded. By contacting us, you consent to the recording of calls, as permitted by applicable law.
13. Disclaimer
13.1 Non-Regulation Disclaimer
Land Registry Searches is not authorised or regulated by the Solicitors Regulation Authority (SRA). Our services do not constitute legal advice, and we do not assume responsibility for legal outcomes related to our services.
13.2 Client Responsibility for Information Accuracy
You are responsible for ensuring the accuracy and completeness of the information you provide. It is your responsibility to review any documents we produce before submission to relevant authorities.
13.3 Limitation of Liability
Land Registry Searches is not liable for any losses, damages, or costs resulting from your use of our services. We strongly recommend that you seek independent legal advice to ensure that the information and documents obtained are appropriate for your situation.